Troubleshooting
A. Installation & Setup
App not appearing under Installed Apps
Marketplace approval not yet granted
Confirm with your MadConnect representative that listing has been shared
Installation failed during warehouse creation
Warehouse name conflict or permissions
Ensure no existing MAD_CONNECT_WH; retry as ACCOUNTADMIN
Setup_Guide buttons not responding
Snowflake UI caching
Refresh browser or relaunch the app from Installed Apps
B. Activation & Login
“Access denied” when launching
Missing ACCOUNTADMIN role
Switch role to ACCOUNTADMIN before launch
Login email never received
Invite not sent or spam filtering
Ask your MadConnect contact to resend the invite; check spam folder
PIN not arriving during sign-in
Email delivery delay
Wait 1–2 minutes or request a new PIN
Login link expired
Delay between invite and login attempt
Ask MadConnect support to reissue the invitation
C. Network Access Verification
Verification fails or times out
Network Integration not created properly
Re-run provided script in Worksheet; ensure output { 'SET_EXTERNAL_INTEGRATION': 'True' }
Snowflake worksheet errors during script execution
Missing ACCOUNTADMIN privileges
Switch role and re-run script
Verify button grayed out
Script output not yet validated
Refresh browser, re-run verification
D. Post-Setup Operations
Connections failing to validate
Old service objects or role mismatch
Recreate connection; confirm correct user/role grants
Scheduled jobs not running
EXECUTE TASK not granted or schedules cleared during update
Re-grant EXECUTE TASK, re-enable scheduling
Connector secrets missing after update
Reinstall resets stored secrets
Re-enter credentials in each connector setup
E. Update & Uninstallation
Reinstall fails with duplicate object errors
Old resources not revoked
Manually remove grants except BIND SERVICE ENDPOINT and EXECUTE TASK
After reinstall, app URL changed
Expected behavior
Use the new URL generated after reinstall
F. General Support
Marketplace Access / App Approval
MadConnect Support
Within 24 hours
Technical Errors / Snowflake Privilege Issues
MadConnect Support ([email protected])
<24 business hours
Account Invites / Billing
MadConnect Admin
Within 2 business days
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